Party Poker Tracking Problem

[adioking]

Hey everybody! I signed up a friend of mine as a real money player and we even had to get him a new bank account to play real money. I signed him up and am 100% positive that I put in my bonus code and it WAS NOT EXPIRED. I just created the damn thing a week ago! Here is the conversation I'm having with Party Poker. Oh and I just ended up saying screw it and sent him $50 quick cash so he would be my player (which PP never suggested as a solution).

First they said that he put in a bonus code, but it had expired and didn't count on my trackers. However they sent him an email (below) that said he NEVER entered a bonus code, (which is absolute crap) and that he would NEVER become my player. What are they trying to pull???

------------------------------------------------------------------------------

Dear Dan,

Your bonus code had expired, We have activated and extended your bonus code.

In order to extend your Tracker or Bonus Code, kindly follow these simple steps:

1) Login to the Affiliate login page with your affiliate ID and password.To log in to your affiliate account visit www.partypoker.com and click on affiliates(which is the third field on the top right side of the page)

2) Click on the ?Registered Trackers? link under ?Manage Your Account? section.

3) Under the 'Expiry Details' column, click on the link ?Extend?

NOTE: That the "Extend" link would appear exactly 15 days prior to the expiry, thus, if you do not see it in your accoutn after receiving the e-mail, please check the "Registered Trackers" link 15 days prior to the tracker expires..

If you have further questions and/or concerns, we will be glad to assist you further.

Sincerely,

Affiliate Accounts Team
PartyPoker.com
affiliates@partypoker.com
Toll Free from US/Canada Only: +1-877-867-6537


--Original Message--
From: adioking
Date: 2005-06-28 15:57
To: Affiliate PartyPoker
Subject: hey what happened to my tracker?[#3191105]

I had tracker WINAMP33 and now it is mysteriously missing. I just signed up
a player with this tracker and he is not showing up in my stats. What is
going on here?!?! His screen name is cpnoixa, thank you!
Daniel Moravec (2122341)
Dan

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The email they sent HIM

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Dear Benjamin,

Thank you for contacting us.

A search based on your email address has generated an active play money
account - cpnoixa with us. We see that you did not use any bonus code
while creating an account with us.

We also see that you did not download the software from your friends
site but downloaded it directly from PartyPoker.com and that is the
reason, your friend will not be eligible for the affiliate bonus.

Note: Please do not disclose your password to any
individual/organization claiming to represent us. We will never ask you for the password to
your account. If you receive any email or phone call from anyone
requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Vishal T
Poker Customer Care

I edited the title on this one.

[adioking]

LOL thank you, I didn't mean to be critical. Criticizm is the root of all evils

There's nothing wrong with criticism, especially honest criticism, but there's a lot to be said for tact and diplomacy too.

[bfuchs]

You think it could be he f***ed up. People I know have experimented in the past with play money accounts to see If they get credit and its been 100% over and over........ Party is pretty good with their affiliate programs and I've never had any thought in my mind of being ripped off. However pacific has left me with some bad thoughts........

[shaunm]

Hi Adioking,
Been trying to touch base with you for a few days! Got your message, so hopefully speak later today!

In terms of the problem you've highlighted here,your friend had entered one of your old codes ( i've got the code ID, i'll pm it to you ), which had expired. We can see what was typed in from our backend systems. B)

Speak to you soon,

Shaun

[adioking]

Alright Shaun, thanks for the info and thanks for all of your help in fixing the matter! Everything has been fixed now and my player is now being tracked to me. I was recommended that I make a quickcash transfer to him with one of my bonus codes then he would be my player and it worked.

Shaun you are a great affiliate manager to have!

dAn

Hey Shaun-

Glad to see you here on the forum, solving problems and stuff. Hope we'll be seeing more of you...

[shaunm]

Thanks Randy! I've been a lurker for a while h34r: , but i'll try and pitch in and help whenever possible!

Look forward to talking more in the futture,

Shaun