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The purpose of this email is to convey to you our sincere apologies for any or all inconvenience you may have or are experiencing during these past few weeks with respect to the withdrawals you have requested via check(s) or courier.
We have been informed by our (2) merchant processors about technical problems within their system. Unfortunately, their systems are now down and all our checks are on hold until further notice. We estimate that you could be receiving the payment in about or around 20 to 30 more working days in light of the overwhelming amount of checks being issued.
We want to inform you of this delay as soon we were advised as a testament to our appreciation as our customer(s). We know this situation it’s been extremely frustrating for you as well as for us, especially in light of the fact that you have been a valued customer of ours...
Let me assure you that what had happened is not typical of Doyle’s Room Accounting Department Services. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don't hesitate to call me at (888) 762-4192 ext. 2400 or to send an email to accounting@dbpn.com
Yours in service,
Jessica Moreno C.
Accounting & Withdrawals
Doyle Brunson Poker Network
Ph: (888) 762-4192 / ext: #2402
Fax: (801) 640-9522
Jessica.moreno@dbpn.com
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LOL. I won't even get started on their existing problems with payments. Of course, none of us have even seen any September payments yet. This is just what they needed.
Doyle's Room: All Checks "On Hold"
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